Legal information

Privacy Policy

This Privacy Policy explains how Cardemble handles personal information collected through cardemble.com and when you contact Cardemble directly. It applies to website visitors and to people who choose to communicate with us by website form, email or telephone. We use plain language here so you can understand the information practices that may apply to your interaction with Cardemble.

Effective date3 September 2026

01 / Collection

Information we may collect

Information you provide directly

When you contact Cardemble through a website form, by email or by telephone, we may collect the information you choose to provide so that we can understand and respond to your enquiry. This may include your name, email address, phone number and the content of your message. Please provide only information you are comfortable sharing for the purpose of your enquiry. You can contact us at [email protected] or by telephone on +61 7 3128 5946.

Contact details you voluntarily give us, such as a name, email address or phone number.
Details you include in a question, request, comment or other message.

Website and device information

When you browse cardemble.com, use of the website may generate technical and usage information that helps us operate, secure and understand the website. Depending on your browser settings and relevant service providers, this may include an IP address, browser type, device information, pages viewed, approximate location inferred from an IP address, referring pages and the timing of a visit. Further information about cookies and related website technologies appears below.

Information from other sources

We may receive information when you choose to communicate with Cardemble through a third-party channel, or where a service provider processes information on our behalf in connection with website, communication or administrative services. Where applicable, Cardemble handles that information in accordance with this Privacy Policy. We do not need you to provide more information than is reasonably necessary for the matter you raise with us.

02 / Use

How we use personal information

Cardemble may use personal information only for purposes connected with the information provided, the operation of our website and responsibilities that apply to us.

01

Responding to enquiries

We may use your contact details and the content of an enquiry to respond to your request, continue a conversation you have started and provide assistance relevant to that communication. This use is limited to what is reasonably necessary to understand the matter, communicate with you and keep an appropriate record of the exchange where needed. We do not use an enquiry for an unrelated purpose without a proper basis to do so.
02

Operating and improving the website

Technical and usage information may be used to keep the website functioning, understand how pages perform, identify errors and improve the visitor experience. This can include troubleshooting, maintaining website security and assessing whether content or website functions are working as intended. The information available may vary according to browser settings and the website services in use at the time, and is handled in a proportionate way for these operational purposes.
03

Safety, security and compliance

We may use information where reasonably necessary to protect Cardemble, visitors and the website from misuse, interference or security issues. We may also use information to meet legal or regulatory obligations that apply to us. These purposes are considered carefully and are not intended to intrude on your privacy beyond what is reasonably required in the circumstances.
04

Communications where permitted

Cardemble may send communications where you have asked to receive them or where doing so is otherwise permitted by applicable law. If you no longer wish to receive non-essential communications, you can ask us to update your preferences. Please contact us at [email protected] and include enough detail for us to understand the communication you are referring to. We will consider your request and act as appropriate.

03 / Disclosure

When information may be disclosed

Service providers and professional advisers

Cardemble may disclose personal information to trusted service providers that assist with operating the website, managing communications or supporting business administration. We may also disclose information to professional advisers where reasonably necessary for advice or assistance. Recipients should handle information only for the services or purposes for which it was provided, subject to their obligations and applicable privacy requirements. We do not name providers here because the services used may change over time.

Legal requirements and business protection

We may disclose information where disclosure is required, authorised or permitted by law, or where it is reasonably necessary to protect rights, safety, property or the integrity of the website. Such disclosure is not routine. It may occur only where the circumstances reasonably call for it, including when we need to address a lawful request or protect Cardemble and visitors from a genuine risk affecting the website or related communications.

Overseas service providers

Some technology or service providers may store or process information outside Australia as part of their service infrastructure. Where this occurs and is relevant to information handled by Cardemble, we will take reasonable steps to ensure that the handling is consistent with applicable privacy requirements. We cannot provide an absolute guarantee about third-party systems, but we consider overseas handling carefully and limit disclosure to circumstances connected with the services being provided.

04 / Website technologies

Cookies and similar technologies

What cookies may do

Cookies and similar technologies are small pieces of data that may be stored by, or accessed through, your browser when you use a website. Cardemble may use these technologies to remember preferences, support website functions, understand general website use and help maintain performance. The particular technologies that may apply can depend on browser settings and website services. This section is intended to explain the role of cookies in plain language, rather than to confirm that every possible cookie category is active.

Browser choices

You can manage cookies through your browser settings. If you choose to restrict or block cookies, some aspects of website functionality may be affected or may not work as intended. Browser controls differ, so you may wish to consult the information provided by your browser provider when deciding how you would like cookies managed. Your choices may need to be updated if you use another device or browser.

For further information about how Cardemble addresses cookies and related technologies, please Read the Cookie Policy.

05 / Your information Privacy choices

Security, retention and your privacy choices

Security measures

Cardemble takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The measures appropriate to a particular situation can vary according to the information involved and the service being used. No internet transmission or storage system can be guaranteed completely secure, so we cannot promise absolute security. If you have a privacy concern about information you have shared with us, please contact [email protected].

Retention and deletion

We may keep personal information only for as long as is reasonably needed for the purpose for which it was collected, to meet legal obligations, resolve issues or maintain appropriate records. When information is no longer reasonably required, we may delete it or de-identify it where practicable. The appropriate period can depend on the nature of the information, the reason it was collected and any obligations that apply at the relevant time.

Access, correction and communication preferences

You may ask to access or correct personal information Cardemble holds about you, or ask us to stop non-essential communications where applicable.

To make a request, email [email protected] with enough information for us to understand what you need. We may need to verify your identity before responding. In some circumstances, we may decline or limit a request where permitted by law; if appropriate, we will explain our reasons. We will consider each request in a practical and proportionate way, taking account of the information involved and applicable privacy requirements.

06 / Contact

Contact us about privacy

Contact Cardemble if you have a privacy question, wish to request access to or correction of personal information, or would like to raise a privacy concern or complaint. Please describe the issue and include enough information for us to understand your request. We will consider the matter and respond as appropriate. Email is generally the clearest way to provide the relevant context, although you may also telephone us using the number below.

Email: [email protected]
Telephone: +61 7 3128 5946

Brisbane geographic reference180 Queen Street, Brisbane QLD 4000, Australia.

Changes to this policy

Cardemble may update this Privacy Policy from time to time. The current version will be published on cardemble.com with its effective date shown on the page. We encourage you to review this policy periodically so that you remain aware of how personal information may be handled. The effective date for the current version is 3 September 2026.